Return & Exchange Policy

Return & Exchange Policy
 
At [tijiashop], we aim to ensure your complete satisfaction with every purchase. Below is our straightforward policy for returns and exchanges:
 
Eligibility
 
- Timeframe: Items may be returned or exchanged within 30 days of delivery, provided they are in unused, undamaged condition with original packaging and tags intact.
 
- Exceptions: Customized or personalized orders (e.g., personalized balloon sets) are non-returnable unless damaged during shipping.
 
How to Initiate a Return/Exchange
 
1. Contact Us: Email us at [12737938@qq.com] with your order number and reason for return/exchange.
 
2. Approval: We’ll respond within 24 hours with instructions for shipping or replacement.
 
3. Shipping: Return shipping costs are typically the responsibility of the customer, unless the item arrived defective or damaged.
 
Refunds & Exchanges
 
- Refunds: Once your return is received and inspected, we’ll process a refund to your original payment method within 3–5 business days.
 
- Exchanges: If you wish to exchange an item, we’ll ship the replacement once your return is confirmed (subject to availability).
 
Damaged/Defective Items
 
If your order arrives damaged or defective, please contact us immediately with photos of the item and packaging. We’ll arrange a free replacement or full refund at no extra cost.
 
Questions?
 
For further assistance, reach out to our customer service team at [12737938@qq.com] or via our website chat. We’re here to help!
 
Note: Replace [tijiashop] and contact details with your brand’s information. Adjust timelines or policies as needed for your business.